What it means for your advertising
ROAS = revenue from ads ÷ ad spend. A ROAS of 4, often written 4:1 or 400%, means £4 back for every £1 spent.
A shop with online checkout can have the platform report revenue directly. For a service business the sale happens after the enquiry, so you work it out from what the customers you win are worth. ROAS measures revenue, not profit: your margins decide what ROAS you need.
An example
Java Roasters spent £300. 3 of its 10 enquiries became office customers worth £400 a month each: £1,200 of revenue in the first month. £1,200 ÷ £300 = 4, a ROAS of 4:1.
Java Roasters is a fictional business, and its figures are illustrative.
How we handle it
We ask what a customer is worth to you when we plan, so we can judge your campaign on revenue as well as enquiries. Tell us which enquiries became work and we can point budget at what's paying. Our pricing page shows what a campaign costs.